All of the Jessie May nurses have training in listening skills and supporting parents and are experienced in offering support and a listening ear both before and after the death of a child.

The Tree of Light consists of a non-religious, but spiritual celebration, with readings, music and singing. A star with the name of every child on the Jessie May caseload who has died is put on the Tree of Light and those present have the opportunity to hang a star on the tree to remember their child or a loved one. Many of the Jessie May Nurses attend alongside Jessie May Staff, Trustees and supporters. Every family who Jessie May has supported since 1996 will continue to be invited if they wish.